AP Podcast – Episode 168: Josh and Matt talk about guest and employee feedback at Creative Works’ Amusement 360

Guest Experience, Leadership, Podcast

On October 7, 2020, Matt and Josh were guests at Creative WorksAmusement 360, an “event that brings the best together to educate, inspire, and share the tools for success”.

The overarching topic was about gathering both guest and employee feedback and some best practices for both, but also just how similar it is to care for and engage guests AND employees… because both are human beings.

We also talk about asking for reviews, employee training and consistency. Lots of talk about consistency!

For more on Creative Works: https://thewoweffect.com/

For more on Amusement 360: https://amusement360.com/

If you know of someone who would be a great guest on the show, or have an idea fo a topic for us to explore, email attractionpros@gmail.com.

For more on Josh and BackLooper:



For more on Matt and Performance Optimist Consulting:




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