Category: Attractions Operations
Neil Dwyer talks about designing through the operator’s perspective, effective service recovery, and no challenge is unsolvable
Join your fellow AttractionPros and never miss another update! Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, […]
Episode 296 – Matt and Josh talk about defining your DEFCON
Join your fellow AttractionPros and never miss another update! We all want to enjoy our time off. However, as leaders, there is often this nagging feeling like we’re missing something […]
Episode 261 – Sarah Worrell talks about recruitment and retention, developing employees and leading with love
Sarah Worrell is the General Manager at Kentucky Kingdom. Sarah has been with Herschend Entertainment for more than 10 years, getting her start with the company in Denver running human […]
Episode 218: Doug Stagner talks about running a 67 year old startup, linking operations and marketing, and management by walking around
Doug Stagner is the President of Grant’s Farm and Busch Family Estate in St. Louis, MO. With a career that began at SeaWorld San Diego in 1984, Doug held many […]
Episode 217: Scott Rose talks about aligning marketing & operations, guest research, and communicating through COVID
Scott Rose is the Senior VP/Chief Operating Officer ZooTampa at Lowry Park. Scott’s career spans many decades working at animal attractions such as SeaWorld, Discovery Cove, the Florida Aquarium and […]
Episode 191 – John Riggleman talks about global safety standards, harmonization, and opening new parks
John Riggleman retired in 2020 after a career of over 40 years in the themed entertainment industry. He started as a ride operator at Cedar Point and Busch Gardens Williamsburg […]
Episode 185: Adam Sandy talks about roller coaster sales, new ride concepts and serving all guest profiles
Adam Sandy has one of the coolest titles ever… Roller Coaster Sales & Marketing Director at Zamperla. Adam loves sharing the newest innovative coasters from Zamperla and is a frequent […]
AP Podcast – Episode 104: Brad Loxley talks about rebuilding Luna Park and what it takes to operate a spectacular bridge
Brad Loxley is the COO of Sunworld, a company that oversees the operation of 6 unique attractions in Vietnam. At one of those attractions is the Golden Bridge, which gets […]
AP Podcast – Episode 99: Matt shares the 5 major lessons learned from his epic California coaster adventure
Each year, Matt and two friends meet-up for Coaster Nerd Con (CNC), their own little convention for nerdy coaster riding. This year, the trio headed west to California. The parks […]