Category: Guest Experience
Episode 245: Matt and Josh talk about transforming the guest and employee experience
Join your fellow AttractionPros and never miss another update! Transformation to reach the next level is one of the most delicate processes throughout the attractions industry. In the current state […]
Episode 242: Jessi O’Daniel talks about putting your stamp on it, soft skills, leadership development
Join your fellow AttractionPros and never miss another update! Jessi O’Daniel is the General Manager of Typhoon Texas Austin, one of four parks owned and operated by the Pyek Group. […]
Episode 241: Matt and Josh talk about the intersection of guest and employee experience
Join your fellow AttractionPros and never miss another update! The intersection of guest and employee experience is one of the most important balances in the attractions industry. Not only does […]
Episode 239: Meghan Curran talks about looking nature in the eye, balancing education and entertainment and making guests feel welcome
Join your fellow AttractionPros and never miss another update! Meghan Curran is the Chief Marketing and Experience Officer at Shedd Aquarium in Chicago. Upon graduating from the University of Illinois, […]
Episode 238: Joe Pine talks about the Experience Economy, mass customization and transformation
Join your fellow AttractionPros and never miss another update! Joe Pine is an acclaimed author, speaker, management advisor, and co-founder of Strategic Horizons LLP. Joe’s career began with performance […]
Episode 235: Ron McKenzie shares theme park stories, lessons in effective communication, and marketing stunts
Join your fellow AttractionPros and never miss another update! Ron McKenzie is an attractions industry veteran who was most recently the Park President of Six Flags Over Texas. Ron has […]
Episode 232: Heather Barnes talks about Improv at Work, safe and inclusive spaces, and shifting culture
Heather Barnes is the Founder and Director of Improv at Work, where she leads workshops to help organizations communicate more effectively through improv. In the attractions industry, this includes leadership, […]
Episode 222: Matt and Josh talk about the lost art of listening, reflection & reinvention, and the future of the industry
The IAAPA Expo has officially returned in person! From November 15th-19th, 2021, the global attractions industry convened once again in Orlando for the annual trade show and conference, after a […]
Episode 217: Scott Rose talks about aligning marketing & operations, guest research, and communicating through COVID
Scott Rose is the Senior VP/Chief Operating Officer ZooTampa at Lowry Park. Scott’s career spans many decades working at animal attractions such as SeaWorld, Discovery Cove, the Florida Aquarium and […]