Category: Guest Experience
Episode 264 – Sarah Clarke talks about putting your people first, thinking outside the box, and operational leadership
Join your fellow AttractionPros and never miss another update! Sarah Clarke is the Director of Operations at the Gateway Arch in St. Louis, MO. As a native to St. Louis, […]
Episode 262 – TJ Schier talks about performance driving morale, selling a feeling and competitive socializing
TJ Schier is the Chief Operations Officer for BigShots Golf, a tech-driven golf and culinary experience. TJ began his career working for Chuck E. Cheese for 18 years, and left […]
Episode 256 – Peter Ricci talks about culture first, embracing crazy ideas and flexible employment
Join your fellow AttractionPros and never miss another update! Peter Ricci, EdD. oversees the Hospitality and Tourism program at Florida Atlantic University in Boca Raton, FL. Peter has worked in […]
Episode 253 – Bob Pacanovsky talks about the Black Tie Experience, service excellence vs. hospitality and third party relations
Join your fellow AttractionPros and never miss another update! Bob Pacanovsky is Chief Hospitality Officer of The Black Tie Experience. Bob’s background includes nearly three decades as an entrepreneur […]
Episode 252 – Brad Collins talks about innovating the guest experience, betting on your people, having fun at work
Join your fellow AttractionPros and never miss another update! Brad Collins is the President and COO of Uptown Jungle Fun Park. Based in Phoenix, AZ, Uptown Jungle currently has […]
Episode 250: AttractionPros LIVE at the Florida Attractions Association Annual Conference 2022
Join your fellow AttractionPros and never miss another update! AttractionPros LIVE comes BACK to the Florida Attractions Association! As you’ll hear in this episode, if it wasn’t for Matt and […]
Episode 247: AttractionPros LIVE at NEAAPA’s Spring Leadership Seminar
Join your fellow AttractionPros and never miss another update! “AttractionPros LIVE!” has come to New England! Every year, The Northeastern Association of Amusement Parks and Attractions (NEAAPA) holds a spring […]
Episode 245: Matt and Josh talk about transforming the guest and employee experience
Join your fellow AttractionPros and never miss another update! Transformation to reach the next level is one of the most delicate processes throughout the attractions industry. In the current state […]
Episode 242: Jessi O’Daniel talks about putting your stamp on it, soft skills, leadership development
Join your fellow AttractionPros and never miss another update! Jessi O’Daniel is the General Manager of Typhoon Texas Austin, one of four parks owned and operated by the Pyek Group. […]