Category: Guest Experience
Episode 217: Scott Rose talks about aligning marketing & operations, guest research, and communicating through COVID
Scott Rose is the Senior VP/Chief Operating Officer ZooTampa at Lowry Park. Scott’s career spans many decades working at animal attractions such as SeaWorld, Discovery Cove, the Florida Aquarium and […]
Episode 215 – Jared Reid talks about Florida Wildlife, listening to your guests, and 10Xing your attendance
Jared Reid is the General Manager of Wild Florida, Orlando’s only airboat, gator and drive-thru safari park. Wild Florida has traditionally counted on international travelers for the bulk of their […]
Episode 209 – Bridgette Bywater talks about shifting perspectives, leading as an introvert, and letting go of ego
Bridgette Bywater is the Vice President and General Manager of Kings Dominion. Bridgette was inspired to join the attractions industry from hearing the fond memories her parents had working at […]
Episode 206 – Josh & Matt talk about innovative new ways for guests to: wait in line, order food, and elevate the experience
In this unique episode, Josh and Matt brainstorm solutions to one of the biggest challenges facing the theme parks and attractions industry today. Taking an innovative approach through a free-flowing […]
Episode 205 – Vince Kadlubek talks about crisis of imagination, giving agency to your guests, and adventuring into the unknown
Vince Kadlubek is the Founder and Director of Meow Wolf. Meow Wolf has expanded from its original location in Santa Fe to two new locations in the past year: Las […]
Episode 203 – Anna Danau talks about building confidence, acknowledging cultural norms, and training for new environments
Anna Danau is the Managing Director of her own business, Hospitality Intelligence. Anna started her business when she and her husband, Victor, moved to Vietnam in 2015. Hospitality Intelligence was […]
Episode 198 – Mary Tannous talks about understanding the leader, giving feedback and overcoming the pandemic
Mary Tannous calls herself the Queen of Feedback. She’s been in the attractions and hospitality industry for over twenty years. During that time, she has gained expertise in many different […]
Episode 188 – Nathan Jones talks about driving the guest experience, giving back and diversity and inclusion
Nathan Jones is the founder and CEO of eXP Maven, a company that analyzes the extensive data that themed entertainment venues already have to find opportunities to improve their guests’ […]
Episode 186 – Linda Rose Hayes talks hospitality, guest service lessons and allowing people to make mistakes
Linda Rose Hayes serves as Operating Partner at Hospitality Connect of Florida. They generate best-fit concierge service, activity ticketing, housekeeping, maintenance, vacation marketers, and transportation providers for hoteliers and management […]