Category: Guest Experience
Episode 203 – Anna Danau talks about building confidence, acknowledging cultural norms, and training for new environments
Anna Danau is the Managing Director of her own business, Hospitality Intelligence. Anna started her business when she and her husband, Victor, moved to Vietnam in 2015. Hospitality Intelligence was […]
Episode 198 – Mary Tannous talks about understanding the leader, giving feedback and overcoming the pandemic
Mary Tannous calls herself the Queen of Feedback. She’s been in the attractions and hospitality industry for over twenty years. During that time, she has gained expertise in many different […]
Episode 188 – Nathan Jones talks about driving the guest experience, giving back and diversity and inclusion
Nathan Jones is the founder and CEO of eXP Maven, a company that analyzes the extensive data that themed entertainment venues already have to find opportunities to improve their guests’ […]
Episode 186 – Linda Rose Hayes talks hospitality, guest service lessons and allowing people to make mistakes
Linda Rose Hayes serves as Operating Partner at Hospitality Connect of Florida. They generate best-fit concierge service, activity ticketing, housekeeping, maintenance, vacation marketers, and transportation providers for hoteliers and management […]
Episode 184: Debbie Evans talks about crisis communication, following her own advice and being authentic
Debbie Evans provides boutique marketing service and attention to detail with big brand corporate experience. Sound strategic counsel, honest feedback, and superior results. During this conversation, Debbie discusses how being […]
AP Podcast – Episode 179: Tim Murphy talks about revamping guest demographics, driving new revenue streams, and reinforcing cleanliness standards
Tim Murphy is the CEO of Boomers Parks, where guests are encouraged to unleash the fun! If you are a leader, a manager, or a CEO-in-the-making, Tim delivers some incredible insight […]
The First Six Months: How Guests Respond to COVID-19 Procedures in Theme Parks
How comfortable do guests feel with new policies put in place in theme parks? Published December 2nd, 2020 Click here for the full report This study takes a look at […]
AP Podcast – Episode 168: Josh and Matt talk about guest and employee feedback at Creative Works’ Amusement 360
On October 7, 2020, Matt and Josh were guests at Creative Works‘ Amusement 360, an “event that brings the best together to educate, inspire, and share the tools for success”. […]
What if you don’t agree with your guests?
There are many tools allowing you to gain information into guests’ perceptions. Using a variety of tools helps balance the data you receive and offers validation for concerns you may […]