Category: Guest Experience
Episode 404: Automated surveys minisode
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Episode 403: Increasing dwell time minisode
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Episode 402: Service culture beyond training minisode
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Episode 400: Josh and Matt explore some amazing quotes from the first 399 episodes
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Episode 390: Shawn Whitman talks about saying yes to everything, exercising guest experience muscles, and looking through the lens of the guest
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Episode 385: Kyle Allison talks about haircuts and hospitality, overcoming staffing challenges, and serving the community
Join your fellow AttractionPros and never miss another update! Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning. This is […]
Episode 379: David Rosenberg talks about next-level hospitality, trends in sustainability, and a frictionless visitor experience
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Episode 359 – Lessons from CNC24
Join your fellow AttractionPros and never miss another update! It’s time to talk about CNC24! Every year, Matt and his friends hold “Coaster Nerd Con,” where they visit multiple theme […]
Episode 345: Minisode – Taking pictures for guests
Join your fellow AttractionPros and never miss another update! We’re in the business of creating memories that last a lifetime. While that’s a nice, feel-good statement, it’s also the attractions […]