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Category: Guest Experience

Episode 297 – Dr. Mike Adkesson talks about learning while having fun, conservation beyond the zoo and animals being happy

Join your fellow AttractionPros and never miss another update! Dr. Mike Adkesson is the Chief Executive Officer at the Brookfield Zoo. As a veterinarian by trade, Mike has always had […]

May 16, 2023May 16, 2023 AttractionPros Business Strategy, Guest Experience, Podcast, Zoology

Episode 293 – Jeff Fromm talks about generational mindsets, moments that matter and knowing your editorial authority

Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the Kennedy Space […]

April 18, 2023April 18, 2023 AttractionPros Business Strategy, Company Culture, Guest Experience, Podcast

Episode 291: Matt and Josh talk about high expectations and how to exceed them

Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]

April 4, 2023April 4, 2023 AttractionPros Company Culture, Guest Experience, Podcast

Episode 287: Josh and Matt talk about infusing Guest Experience Initiatives into the Employee Lifecycle

Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]

March 7, 2023March 14, 2023 AttractionPros Company Culture, Guest Experience, Podcast

Episode 283: Matt and Josh talk about the evolving role of the frontline team member

Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]

February 7, 2023February 7, 2023 AttractionPros Guest Experience, Leadership, Podcast

Episode 273: Renato Lenzi talks about using social media correctly, creating memories through emotions, and cohesive experiences across properties

Join your fellow AttractionPros and never miss another update! Renato Lenzi is the Chief Operating Officer of The Dolphin Company, one of the largest operators of marine experiences with locations […]

November 29, 2022November 29, 2022 AttractionPros Business Strategy, Guest Experience, Marketing, Podcast, Zoology

Episode 272: AttractionPros Live at IAAPA Expo 2022

Join your fellow AttractionPros and never miss another update! “AttractionPros LIVE!” has come back to Orlando! Each year, the International Association of Amusement Parks and Attractions (IAAPA) hosts a trade […]

November 22, 2022November 28, 2022 AttractionPros AttractionPros LIVE!, Company Culture, Guest Experience, Leadership, Podcast

Episode 271: Robert Morris talks about leading by example, active family fun, and return on capacity

Join your fellow AttractionPros and never miss another update! Robert Morris is the Vice President of Development and Global Operations at Altitude Trampoline Parks, a multi-national chain of trampoline-based family […]

November 15, 2022November 15, 2022 AttractionPros Guest Experience, Leadership, Podcast

Episode 269 – Emily Cole talks about putting fans first, eliminating friction and making baseball fun

Join your fellow AttractionPros and never miss another update! Emily Cole is the Owner and Director of Fun of the Savannah Bananas, a viral sensation and touring baseball team centered […]

November 1, 2022November 1, 2022 AttractionPros Company Culture, Guest Experience, Podcast, Women of Influence

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