Category: All Articles
Episode 402: Service culture beyond training minisode
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Episode 400: Josh and Matt explore some amazing quotes from the first 399 episodes
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Episode 399: Dameon Nelson talks about mindset, motivation, and mastery, embracing change and putting value in your team
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Episode 396: Anne Shimerdla talks about balancing recreation with education, animal welfare standards, and who she believes is the least important person at the zoo
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Episode 395: Matt and Josh talk about creating effective recognition programs
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Episode 394: Matt and Josh talk about the importance of ongoing training
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Episode 392: Tony Sanders talks about Wild West entertainment, immersion without technology, and the 4 P’s of leadership
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Episode 390: Shawn Whitman talks about saying yes to everything, exercising guest experience muscles, and looking through the lens of the guest
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Episode 388: Brian Kilpatrick talks about building a green space intentionally, being a good listener and getting to know the community
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