Category: Leadership
Episode 227: Craig Buster talks about ownership culture, learning from failure, celebrating the wins
Craig Buster is GM of Wild Island in Sparks, NV. Craig started as a go kart attendant and quickly realized that he had something unique to offer. Three decades later […]
Episode 222: Matt and Josh talk about the lost art of listening, reflection & reinvention, and the future of the industry
The IAAPA Expo has officially returned in person! From November 15th-19th, 2021, the global attractions industry convened once again in Orlando for the annual trade show and conference, after a […]
Episode 216 – Melissa Vogt talks about embracing all attractions, community involvement, and evolution of the dinner theater
Melissa Vogt is the General Manager and Director of Marketing & Public Relations for Broadway Palm Dinner Theatre, which opened in 1993 in Fort Myers, which is the heart of […]
Episode 213 – Kenny Funk talks about brand deposits, retail as gratuity, and one size fits one
Kenny Funk has been in the attractions and resort industry since 1996. With 21 years with Walt Disney World and 3 years at Great Wolf Lodge, Kenny has been leading […]
Episode 212 – Scott Drummond talks about building a playbook, employee empowerment, and protecting your employees
Scott Drummond is the President of Party Center Software. After Scott purchased a children’s entertainment center in the late 1990’s, he identified a gap in organizing birthday parties for easy […]
Episode 209 – Bridgette Bywater talks about shifting perspectives, leading as an introvert, and letting go of ego
Bridgette Bywater is the Vice President and General Manager of Kings Dominion. Bridgette was inspired to join the attractions industry from hearing the fond memories her parents had working at […]
Episode 204 – Josh & Matt talk about creative solutions to common issues, making efficiency visible and finding great guest service anywhere
This week, AttractionPros’ own Matt Heller shared seven key takeaways from his recent theme park road trip. Matt has dubbed this trip as Coaster Nerd Con 2021, where he and […]
Episode 198 – Mary Tannous talks about understanding the leader, giving feedback and overcoming the pandemic
Mary Tannous calls herself the Queen of Feedback. She’s been in the attractions and hospitality industry for over twenty years. During that time, she has gained expertise in many different […]
Episode 191 – John Riggleman talks about global safety standards, harmonization, and opening new parks
John Riggleman retired in 2020 after a career of over 40 years in the themed entertainment industry. He started as a ride operator at Cedar Point and Busch Gardens Williamsburg […]