Category: Leadership
Now is not the time for radio silence
I don’t know who needs to hear this. Scratch that. I know EXACTLY who needs to hear this. Managers who are afraid to talk to furloughed or laid-off employees Managers […]
Life with a Canine Guides us Through the Re-Onboarding Process
I’ve had and trained dogs before, and I’ve on-boarded people before, but never have these two concepts collided SO HARD as they have in the last month. Meet Otis, a […]
Feeling All the Feels
NOTE: This post was in the works prior to the COVID-19 pandemic, however the concepts still hold true for our new normal of communication, and will be especially important once […]
30 Ways to Improve Your Attraction’s Guest Experience
Download our free e-book! This guide is full of quick tips, fuel for your shift meetings, and service culture necessities that are crucial to the success of any attraction. We […]
5 Simple Steps to Successful Stress Management
Find your focus and achieve success in your FEC with these useful tactics for managing stress before it starts. People today are pulled in so many directions that it’s become fashionable to […]
Six Steps to Creating Harmony Between Sales & Operations
Finding common ground is the key to managing the complicated relationship between these two very different departments. Montagues vs. Capulets. Hatfields vs. McCoys. Famous feuds have existed as long as […]
Top 4 Tips for Training Exceptional Party Hosts in Your FEC
Success happens when you put in the effort to create a collaborative and caring team environment. We had a lot of response to a recent blog post, Five Steps to Planning […]
4 Things Your Team is Thinking During Meetings
Poor meetings can threaten your team’s performance. Learn how to make yours efficient, useful and productive. Ever wonder what your team members are thinking at the end of a meeting? […]
Do Your Leadership Skills Need a Tune-Up?
Everyone, meet Watson. Watson, meet everyone. Watson is what we affectionately call our Honda Element. (Element… elementary… Watson). It’s a great car that has served us well. Recently we had […]
Great Music (and Leadership) Starts with Listening
I did it. I said I was going to do it, and I did it. On a recent trip to New Orleans for the World Waterpark Association Symposium, I took some […]