Category: Resources
Neil Dwyer talks about designing through the operator’s perspective, effective service recovery, and no challenge is unsolvable
Join your fellow AttractionPros and never miss another update! Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, […]
Episode 359 – Lessons from CNC24
Join your fellow AttractionPros and never miss another update! It’s time to talk about CNC24! Every year, Matt and his friends hold “Coaster Nerd Con,” where they visit multiple theme […]
Episode 358 – Minisode – The Cost of Not Recovering
Join your fellow AttractionPros and never miss another update! This minisode delves into a scenario where a guest misunderstood the online ticketing process for an attraction. Josh brings up the […]
Episode 357 – Justin Rink talks about the View Boston experience, entrepreneurial leadership, and the importance of starting with people
Join your fellow AttractionPros and never miss another update! Justin Rink is the General Manager of View Boston, a newly opened observation deck in Boston’s Prudential Center. With a background […]
Episode 355 – Mike Rotondo talks about the balance of art and process, avoiding brand creep, and pushing for what’s possible
Join your fellow AttractionPros and never miss another update! Mike Rotondo is the CEO of Altitude Trampoline Parks. With a background in various franchise industries, including Tropical Smoothie and Edible […]
Episode 353 – Mike Lusky talks about embracing history, shifting culture, and the importance of mentors
Join your fellow AttractionPros and never miss another update! Mike Lusky is the Group General Manager of Adventureland Resort, Altoona, IA. With over three decades in the attractions industry, his […]
Episode 348 – Steve Balliet talks about working for a purpose, from the bean to the bar, and transformational leadership
Join your fellow AttractionPros and never miss another update! Steve Balliet is the Senior Manager of Hershey’s US Owned Retail in Hershey, PA. In his role, Steve runs both Hershey’s […]
Episode 345: Minisode – Taking pictures for guests
Join your fellow AttractionPros and never miss another update! We’re in the business of creating memories that last a lifetime. While that’s a nice, feel-good statement, it’s also the attractions […]
Episode 344: Jill Raff talks about expectations management, screening for values, and reacting vs. responding
Join your fellow AttractionPros and never miss another update! Jill Raff is the Founder and CEO of the Jill Raff Group, where she helps organizations work from the inside out […]