Category: Resources
Feeling all the feels
NOTE: This post was in the works prior to the COVID-19 pandemic, however the concepts still hold true for our new normal of communication, and will be especially important once […]
Navigating the guest experience in a post-coronavirus world
The world is about to change dramatically. Things that used to be societal norms, such as shaking hands or giving high fives, are going to be met with concern for […]
Stars and Strikes Entertainment Centers use mystery shop data to keep consumer confidence high
March 25, 2020 Stars and Strikes, a family-owned and operated chain of family entertainment centers in the southeast United States, wanted to reassure guests of the high cleanliness standards kept […]
Rephrase this common question and get better guest feedback
Yesterday morning I returned a rental car after a quick trip to the IROC conference in Foley, AL. I pulled into the Alamo rental car return at the airport in […]
Optimizing Your Guest Feedback Loop
When it comes to consumer insights in the attractions industry, guest experience data is a hot topic. But how do you know which insights are the right ones, and how do […]