Category: Company Culture
Episode 204 – Josh & Matt talk about creative solutions to common issues, making efficiency visible and finding great guest service anywhere
This week, AttractionPros’ own Matt Heller shared seven key takeaways from his recent theme park road trip. Matt has dubbed this trip as Coaster Nerd Con 2021, where he and […]
Episode 203 – Anna Danau talks about building confidence, acknowledging cultural norms, and training for new environments
Anna Danau is the Managing Director of her own business, Hospitality Intelligence. Anna started her business when she and her husband, Victor, moved to Vietnam in 2015. Hospitality Intelligence was […]
AP Podcast – Episode 127: Janice Jokkel talks about company culture, blended learning and what it was like to fire herself
Janice Jokkel can pivot. When she needed a different way to earn a living, she found the Family Entertainment Center business was just the ticket. Starting small, she grew her […]
AP Podcast – Episode 126: Phil Edgell talks about culture, active and passive guest behaviors and how to make up a word to help your business
Phil Edgell is the President of Vantage, a company that translates guest behavior into meaningful insights to enable real-time, strategic decision-making – optimizing operations and empowering guests to design their […]
AP Podcast – Episode 121: Matt and Josh devour leftovers from AttractionPros Live at IAAPA
This is the time of year for leftovers – and we have a number of questions left over from our AttractionPros LIVE episode recorded at the IAAPA Expo! So in […]
AP Podcast – Episode 118: Chris Perry talks about loyalty, unusual job titles and the importance of speaking up
Chris Perry is the Vice President, Perfect Day Islands – Operations for Royal Caribbean. No stranger to the attractions industry, Chris shares his insight on company culture, the operator/vendor relationship […]
AP Podcast – Episode 97: Matt and Josh dive deep into workplace culture
What does your workplace culture look like? Is it what you want it to be? In this episode, Matt and Josh discuss the ins and outs of workplace culture and […]
AP Podcast – Episode 90: In the mailbag – a question about passion in the attractions industry
A loyal listener sent us this question: “Where is the passion for the Industry? So many managers have pressure from on high to raise the numbers. When the focus is […]
AP Podcast – Episode 88: Dan Edwards talks about culture, leadership, and the transition from a theme park to a ski resort
Dan Edwards is the Director of Summer Operations at Breckenridge Ski Resort in Colorado. With Dan’s background in theme parks, it’s easy to make comparisons between the ski industry and theme […]