Category: Guest Loyalty
Episode 262 – TJ Schier talks about performance driving morale, selling a feeling and competitive socializing
TJ Schier is the Chief Operations Officer for BigShots Golf, a tech-driven golf and culinary experience. TJ began his career working for Chuck E. Cheese for 18 years, and left […]
Episode 215 – Jared Reid talks about Florida Wildlife, listening to your guests, and 10Xing your attendance
Jared Reid is the General Manager of Wild Florida, Orlando’s only airboat, gator and drive-thru safari park. Wild Florida has traditionally counted on international travelers for the bulk of their […]
They Had a Great Time, but They Won’t be Back. Why?
I recently was reading through a client’s TripAdvisor page to determine opportunities for improvement in the guest experience, based on what’s being shared online. I came across a peculiar review […]
The Loyalty Snowball: Using Your Guests to Build Your Fan-Base
What do you think of when you think of “Guest Loyalty?” Do you think of a business card with a bunch of star-shaped punches in it? Or is it a […]
How to Capture MY Lifelong Loyalty (Hint: It’s Very Easy)
Last week I had an experience that well, let’s just say it frustrated me. After I got through my moment of frustration I was overwhelmed with confusion. Then, that confusion […]
Guest Loyalty in the Modern World
How do you define a loyal guest? As far as I’m concerned, the term “loyalty” has lost its meaning recently, particularly when it comes to how consumers interact with businesses. […]