AP Podcast – Episode 86: How do you personalize the experience in a busy operation?


In Episode 84, Josh told us about his experiences going to the gym and getting his hair cut, and how they both personalized the experience.  That got us thinking, so we decided to dedicate this episode to much more onion-peeling to get to the bottom of why personalizing the experience is not only important to your guests, but to your employees as well.

We also dive into how to make this happen for both audiences, and that the techniques really aren’t all that different.

We’d love to hear what you do to personalize the experience for your guests or employees, so feel free to contact us anytime:

Josh – josh@amusementadvantage.com

Matt – matt@performanceoptimist.com




This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

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