AP Podcast – Episode 82: Matt and Josh dissect a delicate leadership situation that could have been avoided


You’ve got a GREAT idea to improve your business… you think about all of the pros and cons, weighing the investment versus the results and decide to go for it. You carefully craft the message to your teams, expecting they will jump on board and follow your lead.

The reality? Push back. Questions. Resistance.

Why?  Why did the team not ‘buy-in’ to your amazing idea?  Chances are it was more about how you presented it than the idea itself.  In this AttractionPros episode, Matt shares a recent experience where an new initiative by a client was met with such resistance and hostility that Matt was called in to resolve the conflict.  Matt and Josh dissect the actions leading up to this and reveal some of the best strategies for achieving buy-in from your team, which is critical for ANY leader (or salesperson!).

This episode is brought to you by FunRating.  If you work in any area of the attractions industry, you’re probably curious how guests at your attraction perceive critical areas of guest experience.  Which facility type provided the best service in 2018?  Who really needs to improve their food service?  And which attraction saw the highest increase in likelihood to return?  These questions, and more, can all be found in the FunRating Report, and this is information that only Amusement Advantage can provide.  The FunRating Report can be found at funrating.com, and we have an exclusive offering for AttractionPros listeners.  To save 10% off of the one-time purchase of $375, tune into the podcast!

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