AP Podcast – Episode 27: Josh and Matt uncover the truth about guest and employee loyalty


What started as a question about Matt’s favorite airline turned into a compare/contrast of guest vs. employee loyalty. If you struggle with either one, these insights will help!

Below are some of the key indicators¬†of both… and Matt and Josh find that they really aren’t so different in their execution.

Guest Loyalty:
-They return/visit frequently
-They influence others to visit

Employee loyalty:
-They return to work (day after day, season, or just stay)
-The spread positive word of mouth of working there, and about the guest experience
-They keep their eyes out for you

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