AP Podcast – Episode 27: Josh and Matt uncover the truth about guest and employee loyalty

Company Culture, Guest Experience, Podcast

What started as a question about Matt’s favorite airline turned into a compare/contrast of guest vs. employee loyalty. If you struggle with either one, these insights will help!

Below are some of the key indicators of both… and Matt and Josh find that they really aren’t so different in their execution.

Guest Loyalty:
-They return/visit frequently
-They influence others to visit

Employee loyalty:
-They return to work (day after day, season, or just stay)
-The spread positive word of mouth of working there, and about the guest experience
-They keep their eyes out for you

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