Ike Kwon is the Chief Operating Officer and Head of Government Affairs at the California Academy of Sciences. While Ike’s facility was still closed at the time of this recording due to COVID-19, he was able to share with us some of the great things they do to entertain and educate their guests.
In this episode, Ike talks about Platinum guest service, how he didn’t think he would end up in California and what his team is doing during the shutdown.
For more on Ike or Cal Academy:
Ike on LinkedIn: https://www.linkedin.com/in/ikekwon/
Ike’s email: firstname.lastname@example.org
This episode is brought to you by BackLooper. If you’re tired of learning about guest complaints from online reviews, read on. It’s time to protect your reputation while still getting valuable data so you can make enhancements to your guest experience. Using the most effective ways to generate responses, combined with intuitive reporting that quickly points out the largest issues, BackLooper enables you to strengthen your operations with superior guest experience intelligence that leads to higher satisfaction. Now more than ever we need to bring our guests into the conversation so they can be a part of our industry’s success. Get started today with no minimum commitment by visiting backlooper.com, or email Josh directly at email@example.com.
For more on Josh and and Backlooper:
For more on Matt and Performance Optimist Consulting:
For audio only, listen here: