Every attraction gets feedback. The question is… what do you do with it?
In this episode, Josh and Matt discuss 7 ways to get the most out of your guest feedback. Those 7 ways are:
- Designate a person or team
- Respond quickly
- Express appreciation
- Use proven complaint resolution methods
- Document, document, document
- Follow through to completion
- Keep your promise
This is also a special episode because Josh announces the official relaunch of BackLooper, which enables attractions to collect guest feedback that results in higher engagement and provides the operator with analytics and intelligence needed to make ongoing improvements. As a twist to traditional survey programs, BackLooper simplifies the process for the guest while amplifying the value of the data provided to the business.
To learn more and to download the checklist discussed in this episode, visit BackLooper.com/checklist
If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line. If you have questions about anything addressed on the show, feel free to reach out anytime!
A new way to contact Josh: firstname.lastname@example.org
For audio only, listen here: