AP Podcast – Episode 149: Steve Brown talks about virtual queuing, trustability and the #1 objection people have of going to theme park

Guest Experience, Podcast, Technology

Steve Brown is CEO of accesso Technology Group who under­stands that tech­nol­o­gy is a crit­i­cal com­po­nent to their clients’ suc­cess and the hap­pi­ness of their guests.  Steve didn’t start out at a tech company, he started his career in the merchandise department at Disney. He attributes much of his success to his ability to network and curiously explore the world around him.

In this episode, Steve talks passionately about virtual queuing and the fundamental differences between that and a reservation system.  Steve also tells us about the ups and downs of acquiring a number of other companies in a short period of time, and how lessons from Disney and his tech companies showed up in his bakery, “The Glass Knife.”

For more on accesso: https://accesso.com/

accesso on Twitter: https://twitter.com/accessotech

The Glass Knife (Steve’s bakery in Winter Park, FL): https://theglassknife.com/

If you have a question for the mailbag or know of a leader we should highlight on the show, please drop us a line.  If you have questions about anything addressed on the show, feel free to reach out anytime!

Josh – josh@backlooper.com

Matt – matt@performanceoptimist.com

Are you looking for ways to lead your team into the “new normal”?  Schedule a FREE 30 minute call with Matt Heller to talk about anything you’d like… engaging employees, personal leadership struggles or your favorite ice cube recipes!  Just having someone to talk to can help you maintain perspective and spur new ideas.  To schedule your call, click here. When the time is right and you’d like to dig deeper, you may be interested in a coaching program, online workshop (customizable to you and your team) or a book-club style learning engagement.  Learning doesn’t have to stop because we are physical distancing! Click here for virtual and online learning resources!

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