AP Podcast – Episode 147: Matt and Josh talk about business during and after COVID, how to integrate new guest experience initiatives and why leaders need to offer more compassion ever before

COVID-19, Guest Experience, Leadership, Podcast

We’ve all been impacted by the COVID-19 pandemic – there is no escaping it. In this episode, Josh and Matt explore how their businesses have changed, what changes they see carrying over post-pandemic and advice for people utilizing a greeter position for the first time.  This wide-ranging conversation covers how both the guest experience and employee experience are changing, and how leaders can adapt to these changes to see success as we all navigate this new territory.

One of the things Matt will be continuing are the FREE 30 minute calls. To book your time: https://calendly.com/matt-810/30min

To enroll Amusement Advantage’s VIRTUAL WORKSHOP on June 29th: Aligning Guest Experience with Shifting Expectations, click here: https://us02web.zoom.us/webinar/register/WN_CH77sdJFRO2mBTuGNwnp_g

And to help us celebrate 150 episodes, register here for the history-making recording: http://attractionpros.com/ap150/

Help us celebrate 150 episodes! We’ve heard a lot of great stories on the podcast so far, but we haven’t heard YOURS! For our 150th Episode Spectacular, and we want to highlight YOU, our listeners, by having you share your favorite attraction industry memory in 2 minutes or less! We’ll all gather on July 7 on Zoom to record this historic episode which will go live on July 14. Don’t miss your chance to be part of this inspiring episode! It’s episode 150… and we’re just getting started!


For audio only, listen here:

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