AP Podcast – Episode 53: Matt and Josh unpack the lessons from a recent coaster extravaganza!

Attractions Operations, Podcast, Revenue Growth, Technology

CNC (Coaster Nerd Con) is an annual coaster trip taken by Matt and two buddies.  Their goal? Ride as many coasters as they can in a 7-8 day period.  2018 marks the 8th year of CNC’s, and there is no indication it will stop anytime soon!

In this episode, Matt relays a few of the experiences and observations from the trip, and he and Josh extrapolate some interesting learning and discussion points.  Here are some of the highlights:

  • Soft-closing times give a positive impression at the end of the day
  • Engaging your guests’ sense of smell to enhance the experience and increase revenue
  • Technology’s role in helping staff deliver bad news
  • The future of loose article protection
  • The charm of older, smaller parks

Here are all of the parks visited on CNC 18: Kings Dominion, Busch Gardens Williamsburg, Dutch Wonderland, Hersheypark, Knoebels, Dorney Park, DelGrosso’s, Kennywood, Waldameer, and Cedar Point.

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