AP Podcast – Episode 30: Josh and Matt dive into the minutiae of a recent Home Depot experience!

Guest Experience, Podcast

If you have ever painted a room, ran out of paint, went to the store to get more paint only to get the wrong color, you’ll love this episode!  Josh and Matt demolish a guest service situation that happened to Josh over the weekend, then break it down some more. Just when you think it can’t go any further, it does.  As a bonus, Matt shares an unbelievably bad social media response from a restaurant.  Josh needed a moment to compose himself.

Mentioned on this episode: the NEAAPA Supervisor Training Seminar on May 21-22, 2018.

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