AP Podcast – Episode 14: Josh and Matt open the mail bag!


In this episode, Josh and Matt answer questions they frequently get from clients or potential clients.  The questions include:

  • How can I increase my TripAdvisor ranking?
  • How can I make upset guests happy without breaking the bank?
  • I’ve exhausted everything I can do to “wow” my guests.  How can I get more inspiration?
  • What can we do to improve our training programs?
  • As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?
  • What do other organizations do that make them successful? (I.e – what is their “secret”?)

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