AP Podcast – Episode 14: Josh and Matt open the mail bag!

Podcast

In this episode, Josh and Matt answer questions they frequently get from clients or potential clients.  The questions include:

    1. How can I increase my TripAdvisor ranking?

 

    1. How can I make upset guests happy without breaking the bank?

 

    1. I’ve exhausted everything I can do to “wow” my guests.  How can I get more inspiration?

 

    1. What can we do to improve our training programs?

 

    1. As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?

 

    What do other organizations do that make them successful? (I.e – what is their “secret”?)

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