AP Podcast – Episode 14: Josh and Matt open the mail bag!

Guest Experience, Human Resources, Leadership, Podcast

In this episode, Josh and Matt answer questions they frequently get from clients or potential clients.  The questions include:

  • How can I increase my TripAdvisor ranking?
  • How can I make upset guests happy without breaking the bank?
  • I’ve exhausted everything I can do to “wow” my guests.  How can I get more inspiration?
  • What can we do to improve our training programs?
  • As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?
  • What do other organizations do that make them successful? (I.e – what is their “secret”?)

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