In this episode, Josh and Matt answer questions they frequently get from clients or potential clients. The questions include:
- How can I increase my TripAdvisor ranking?
- How can I make upset guests happy without breaking the bank?
- I’ve exhausted everything I can do to “wow” my guests. How can I get more inspiration?
- What can we do to improve our training programs?
- As a younger person, how do I gain respect from my staff, or even from my manager who discounts my ideas because I am a “millennial”?
- What do other organizations do that make them successful? (I.e – what is their “secret”?)