Category: Guest Experience
Episode 238: Joe Pine talks about the Experience Economy, mass customization and transformation
Join your fellow AttractionPros and never miss another update! Joe Pine is an acclaimed author, speaker, management advisor, and co-founder of Strategic Horizons LLP. Joe’s career began with performance […]
Episode 235: Ron McKenzie shares theme park stories, lessons in effective communication, and marketing stunts
Join your fellow AttractionPros and never miss another update! Ron McKenzie is an attractions industry veteran who was most recently the Park President of Six Flags Over Texas. Ron has […]
Episode 232: Heather Barnes talks about Improv at Work, safe and inclusive spaces, and shifting culture
Heather Barnes is the Founder and Director of Improv at Work, where she leads workshops to help organizations communicate more effectively through improv. In the attractions industry, this includes leadership, […]
Episode 222: Matt and Josh talk about the lost art of listening, reflection & reinvention, and the future of the industry
The IAAPA Expo has officially returned in person! From November 15th-19th, 2021, the global attractions industry convened once again in Orlando for the annual trade show and conference, after a […]
Episode 217: Scott Rose talks about aligning marketing & operations, guest research, and communicating through COVID
Scott Rose is the Senior VP/Chief Operating Officer ZooTampa at Lowry Park. Scott’s career spans many decades working at animal attractions such as SeaWorld, Discovery Cove, the Florida Aquarium and […]
Episode 215 – Jared Reid talks about Florida Wildlife, listening to your guests, and 10Xing your attendance
Jared Reid is the General Manager of Wild Florida, Orlando’s only airboat, gator and drive-thru safari park. Wild Florida has traditionally counted on international travelers for the bulk of their […]
Episode 209 – Bridgette Bywater talks about shifting perspectives, leading as an introvert, and letting go of ego
Bridgette Bywater is the Vice President and General Manager of Kings Dominion. Bridgette was inspired to join the attractions industry from hearing the fond memories her parents had working at […]
Episode 206 – Josh & Matt talk about innovative new ways for guests to: wait in line, order food, and elevate the experience
In this unique episode, Josh and Matt brainstorm solutions to one of the biggest challenges facing the theme parks and attractions industry today. Taking an innovative approach through a free-flowing […]
Episode 205 – Vince Kadlubek talks about crisis of imagination, giving agency to your guests, and adventuring into the unknown
Vince Kadlubek is the Founder and Director of Meow Wolf. Meow Wolf has expanded from its original location in Santa Fe to two new locations in the past year: Las […]