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Category: Human Resources

AP Podcast – Episode 73: Dr. Duncan Dickson talks about falling in love with the hospitality industry, successful networking, and painting rocks.

AP Podcast – Episode 73: Dr. Duncan Dickson talks about falling in love with the hospitality industry, successful networking, and painting rocks.

Dr. Duncan Dickson is an Associate Professor at UCF’s Rosen College of Hospitality Management where he teaches up-and-coming theme park leaders the finer points of the business.  In this candid […]

January 22, 2019February 7, 2021 AttractionPros Human Resources, Networking, Podcast, Themed Design
AP Podcast – Episode 71: Shaun McKeogh talks about being a clown, why you shouldn’t cut the training budget and the spirit of an organization

AP Podcast – Episode 71: Shaun McKeogh talks about being a clown, why you shouldn’t cut the training budget and the spirit of an organization

Shaun McKeogh is the founder and president of Attractions Academy.  His goal is to help attractions find and engage their unique SPIRIT in all they do!  In this episode, Shaun […]

January 8, 2019February 7, 2021 AttractionPros Company Culture, Human Resources, Podcast

AP Podcast – Episode 61: Frank Price talks about birthday parties, personalities, and why marketing people hate him

Frank Price, President of FL Price and Founder of Birthday University, joins the AttractionPros Podcast to talk about one of the largest revenue sources for the family entertainment industry: birthday parties.  Sometimes […]

October 30, 2018February 7, 2021 AttractionPros Group Sales, Human Resources, Podcast

AP Podcast – Episode 47: MAILBAG! Matt and Josh explore listener questions about employee retention, consistent guest service, and weather

In a very special MAILBAG episode, Matt and Josh unleash their thoughts on such subjects as employee retention, getting employees to provide consistent guest service, and creative opportunities to use […]

July 24, 2018February 7, 2021 AttractionPros Guest Experience, Human Resources, Podcast

AP Podcast – Episode 28: Richard Ray from Cedar Fair talks about values, the associate experience and effective succession planning

Richard Ray from Cedar Fair joins us for a spirited conversation about The FUN side of HR… leadership, the associate experience, maintaining consistent values, and succession planning. You can contact […]

March 13, 2018February 7, 2021 AttractionPros Company Culture, Human Resources, Leadership, Podcast
AP Podcast – Episode 15: A conversation about guest service and employee training

AP Podcast – Episode 15: A conversation about guest service and employee training

In this episode, Matt poses a question to Josh about a recent customer service experience… and a very interesting conversation ensues.

December 12, 2017February 7, 2021 AttractionPros Guest Experience, Human Resources, Podcast

AP Podcast – Episode 14: Josh and Matt open the mail bag!

In this episode, Josh and Matt answer questions they frequently get from clients or potential clients.  The questions include: How can I increase my TripAdvisor ranking? How can I make […]

December 5, 2017February 7, 2021 AttractionPros Guest Experience, Human Resources, Leadership, Podcast

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