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Category: Human Resources

AP Podcast – Episode 47: MAILBAG! Matt and Josh explore listener questions about employee retention, consistent guest service, and weather

In a very special MAILBAG episode, Matt and Josh unleash their thoughts on such subjects as employee retention, getting employees to provide consistent guest service, and creative opportunities to use […]

July 24, 2018February 7, 2021 AttractionPros Guest Experience, Human Resources, Podcast

AP Podcast – Episode 28: Richard Ray from Cedar Fair talks about values, the associate experience and effective succession planning

Richard Ray from Cedar Fair joins us for a spirited conversation about The FUN side of HR… leadership, the associate experience, maintaining consistent values, and succession planning. You can contact […]

March 13, 2018February 7, 2021 AttractionPros Company Culture, Human Resources, Leadership, Podcast
AP Podcast – Episode 15: A conversation about guest service and employee training

AP Podcast – Episode 15: A conversation about guest service and employee training

In this episode, Matt poses a question to Josh about a recent customer service experience… and a very interesting conversation ensues.

December 12, 2017February 7, 2021 AttractionPros Guest Experience, Human Resources, Podcast

AP Podcast – Episode 14: Josh and Matt open the mail bag!

In this episode, Josh and Matt answer questions they frequently get from clients or potential clients.  The questions include: How can I increase my TripAdvisor ranking? How can I make […]

December 5, 2017February 7, 2021 AttractionPros Guest Experience, Human Resources, Leadership, Podcast

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