In a very special MAILBAG episode, Matt and Josh unleash their thoughts on such subjects as employee retention, getting employees to provide consistent guest service, and creative opportunities to use […]
Richard Ray from Cedar Fair joins us for a spirited conversation about The FUN side of HR… leadership, the associate experience, maintaining consistent values, and succession planning. You can contact […]
In this episode, Matt poses a question to Josh about a recent customer service experience… and a very interesting conversation ensues.
In this episode, Josh and Matt answer questions they frequently get from clients or potential clients. The questions include: How can I increase my TripAdvisor ranking? How can I make […]