Category: Human Resources
AP Podcast – Episode 47: MAILBAG! Matt and Josh explore listener questions about employee retention, consistent guest service, and weather
In a very special MAILBAG episode, Matt and Josh unleash their thoughts on such subjects as employee retention, getting employees to provide consistent guest service, and creative opportunities to use […]
AP Podcast – Episode 28: Richard Ray from Cedar Fair talks about values, the associate experience and effective succession planning
Richard Ray from Cedar Fair joins us for a spirited conversation about The FUN side of HR… leadership, the associate experience, maintaining consistent values, and succession planning. You can contact […]
AP Podcast – Episode 15: A conversation about guest service and employee training
In this episode, Matt poses a question to Josh about a recent customer service experience… and a very interesting conversation ensues.
AP Podcast – Episode 14: Josh and Matt open the mail bag!
In this episode, Josh and Matt answer questions they frequently get from clients or potential clients. The questions include: How can I increase my TripAdvisor ranking? How can I make […]