Category: Crisis Management
Operator’s Guide: How to Answer Difficult Questions
Kevin Williams, from KWP, a immersive out-of-home entertainment consultancy, in collaboration with Jeff Chatterton from Checkmate Public Affairs, a specialist in risk and crisis communications, have compiled a simple primer called the […]
Life with a Canine Guides us Through the Re-Onboarding Process
I’ve had and trained dogs before, and I’ve on-boarded people before, but never have these two concepts collided SO HARD as they have in the last month. Meet Otis, a […]
Cleanliness: No Longer Innocent until Proven Guilty
When guests visit an attraction, whether it is a theme park, zoo, museum, aquarium, or family entertainment center, they have a certain list of expectations. These expectations range from being […]
AP Podcast – Episode 139: AttractionsPros LIVE from your kitchen, living room or den!
Well this was fun! We gathered on Zoom for the first ever AttractionPros LIVE Online! We’ve loved this format in person, so we thought we’d try from a responsible social […]
Operators Guide: Priorities for Entertainment Operators Post-Lockdown
Immersive Out-of-Home Entertainment specialist, Kevin Williams of KWP, applies recent research and industry developments towards creating the first in an informative guide to the key issues that will shape the […]
Navigating the guest experience in a post-coronavirus world
The world is about to change dramatically. Things that used to be societal norms, such as shaking hands or giving high fives, are going to be met with concern for […]
AP Podcast – Episode 134: Dennis Speigel talks about the impact of COVID-19 to the attractions industry and the world
Dennis Speigel is the President of International Theme Park Services, a consulting company that serves the global attractions industry. We asked Dennis if he could spend some time with us […]
12 Amazing Things Delta did During an Unusual Travel Experience
To list to the podcast that accompanies this article, click here. After a recent visit to a client to facilitate a Guest Experience Workshop, my trip home on January 21st […]