Category: Crisis Management
Navigating the guest experience in a post-coronavirus world
The world is about to change dramatically. Things that used to be societal norms, such as shaking hands or giving high fives, are going to be met with concern for […]
AP Podcast – Episode 134: Dennis Speigel talks about the impact of COVID-19 to the attractions industry and the world
Dennis Speigel is the President of International Theme Park Services, a consulting company that serves the global attractions industry. We asked Dennis if he could spend some time with us […]
12 Amazing Things Delta did During an Unusual Travel Experience
To list to the podcast that accompanies this article, click here. After a recent visit to a client to facilitate a Guest Experience Workshop, my trip home on January 21st […]