Category: Crisis Management
AP Podcast – Episode 166: Josh and Matt preview the incredible insight shared in the Suppliers Speak Series
When we heard there would be no IAAPA trade show in Orlando in 2020, we felt many manufacturers and suppliers would be missing the opportunity to get in front of […]
Karens and Millennials and Difficult People, oh my.
Most of you know that I despise the term Millennial. I’m also starting to REALLY dislike the term “Karen” – and mostly for the same reasons. Both terms are stereotypical, […]
AP Podcast – Episode 154: Jeff Vierkant talks about traditions, finding the right community and minimizing waste
Jeff Vierkant is the CEO of Historic Arnolds Park, Inc. in Northwest Iowa. Jeff oversees an amazing collection of attractions that have been serving the families of the Okoboji region […]
AP Podcast – Episode 153: Josh and Matt share highlights from the Lessons from Executives e-book
We asked 25 attractions executives these questions: When did you realize the pandemic was going to drastically impact your business and what were some of the first actions you took? […]
Lessons from Executives: Top Attractions Leaders Share their COVID-19 Impact
How do you lead a business, especially an attraction, during a pandemic? Questions that we have never needed to ask before are now front and center as one of the […]
AP Podcast – Episode 152: David Rosenberg talks about IAAPA, sustainable food practices and his celebrity look-a-like
David Rosenberg is the Vice President of Guest Experience at the Monterey Bay Aquarium in California. He also served as the 2019 Chairman of the Board for IAAPA. In this […]
Operators Guide: Marketing & Promotion #4
Objective – This is fourth in the series of guides to operators of amusement and attractions venues, in the changing landscape #AfterLockdown. An overview of the best practice and suggestions […]
AP Podcast – Episode 147: Matt and Josh talk about business during and after COVID, how to integrate new guest experience initiatives and why leaders need to offer more compassion ever before
We’ve all been impacted by the COVID-19 pandemic – there is no escaping it. In this episode, Josh and Matt explore how their businesses have changed, what changes they see […]
They did everything right, and it was really frustrating
Reduced capacity… check.Hand sanitizer… check.Masks… check.Increased cleaning… check.Guest experience… check? Over the weekend I accompanied my wife on what was supposed to be a quick errand to make a return […]