Category: Crisis Management
AP Podcast – Episode 153: Josh and Matt share highlights from the Lessons from Executives e-book
We asked 25 attractions executives these questions: When did you realize the pandemic was going to drastically impact your business and what were some of the first actions you took? […]
Lessons from Executives: Top Attractions Leaders Share their COVID-19 Impact
How do you lead a business, especially an attraction, during a pandemic? Questions that we have never needed to ask before are now front and center as one of the […]
AP Podcast – Episode 152: David Rosenberg talks about IAAPA, sustainable food practices and his celebrity look-a-like
David Rosenberg is the Vice President of Guest Experience at the Monterey Bay Aquarium in California. He also served as the 2019 Chairman of the Board for IAAPA. In this […]
Operators Guide: Marketing & Promotion #4
Objective – This is fourth in the series of guides to operators of amusement and attractions venues, in the changing landscape #AfterLockdown. An overview of the best practice and suggestions […]
AP Podcast – Episode 147: Matt and Josh talk about business during and after COVID, how to integrate new guest experience initiatives and why leaders need to offer more compassion ever before
We’ve all been impacted by the COVID-19 pandemic – there is no escaping it. In this episode, Josh and Matt explore how their businesses have changed, what changes they see […]
They did everything right, and it was really frustrating
Reduced capacity… check.Hand sanitizer… check.Masks… check.Increased cleaning… check.Guest experience… check? Over the weekend I accompanied my wife on what was supposed to be a quick errand to make a return […]
Operators Guide: Amusement Support Primer #3
This is third in the series of guides to operators of amusement and attractions venues, in the changing landscape #AfterLockdown. For the first two articles in this series, see: Priorities […]
AP Podcast – Episode 142: Matt Johnson talks about combining science and history, leading a non-profit and 3rd grade virus factories
Matt Johnson is the Executive Director of IMAG History & Science Center, a hands-on science and aquarium museum in Fort Myers, Florida. Matt is also on his second term as […]
Using Guest Experience to Get Through this Madness: A 3-Part Series
We have a lot of unknowns ahead of us. No one is a post-COVID expert, and the story continues to evolve, seemingly on a daily basis. While we are all […]