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Category: COVID-19

Lessons from Executives: Top Attractions Leaders Share their COVID-19 Impact

How do you lead a business, especially an attraction, during a pandemic?  Questions that we have never needed to ask before are now front and center as one of the […]

August 3, 2020October 13, 2020 AttractionPros COVID-19, Crisis Management, E-Book

AP Podcast – Episode 152: David Rosenberg talks about IAAPA, sustainable food practices and his celebrity look-a-like

David Rosenberg is the Vice President of Guest Experience at the Monterey Bay Aquarium in California.  He also served as the 2019 Chairman of the Board for IAAPA. In this […]

July 28, 2020March 19, 2021 AttractionPros COVID-19, International Relations, Non-Profit, Podcast

Operators Guide: Marketing & Promotion #4

Objective – This is fourth in the series of guides to operators of amusement and attractions venues, in the changing landscape #AfterLockdown. An overview of the best practice and suggestions […]

June 26, 2020June 29, 2020 AttractionPros COVID-19, Marketing

AP Podcast – Episode 147: Matt and Josh talk about business during and after COVID, how to integrate new guest experience initiatives and why leaders need to offer more compassion ever before

We’ve all been impacted by the COVID-19 pandemic – there is no escaping it. In this episode, Josh and Matt explore how their businesses have changed, what changes they see […]

June 23, 2020March 19, 2021 AttractionPros COVID-19, Guest Experience, Leadership, Podcast

They did everything right, and it was really frustrating

Reduced capacity… check.Hand sanitizer… check.Masks… check.Increased cleaning… check.Guest experience… check? Over the weekend I accompanied my wife on what was supposed to be a quick errand to make a return […]

June 17, 2020July 28, 2022 AttractionPros COVID-19

Operators Guide: Amusement Support Primer #3

This is third in the series of guides to operators of amusement and attractions venues, in the changing landscape #AfterLockdown. For the first two articles in this series, see: Priorities […]

June 7, 2020June 7, 2020 AttractionPros COVID-19

AP Podcast – Episode 142: Matt Johnson talks about combining science and history, leading a non-profit and 3rd grade virus factories

Matt Johnson is the Executive Director of IMAG History & Science Center, a hands-on science and aquarium museum in Fort Myers, Florida.   Matt is also on his second term as […]

May 19, 2020March 19, 2021 AttractionPros COVID-19, Government Relations, Leadership, Networking, Podcast
Using Guest Experience to get through this Madness

Using Guest Experience to Get Through this Madness: A 3-Part Series

We have a lot of unknowns ahead of us.  No one is a post-COVID expert, and the story continues to evolve, seemingly on a daily basis.  While we are all […]

May 15, 2020July 28, 2022 AttractionPros COVID-19, Guest Experience
Bring Your Guests into the Conversation

Bring your guests into the conversation

This article is part 3 of a 3 part series. Click here for the full series. If perception is reality, then it is crucial to measure, fine tune, and measure […]

May 14, 2020July 28, 2022 AttractionPros COVID-19, Guest Experience

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