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Category: COVID-19

Using Guest Experience to get through this Madness

Using Guest Experience to Get Through this Madness: A 3-Part Series

We have a lot of unknowns ahead of us.  No one is a post-COVID expert, and the story continues to evolve, seemingly on a daily basis.  While we are all […]

May 15, 2020August 27, 2020 AttractionPros COVID-19, Guest Experience
Bring Your Guests into the Conversation

Bring your guests into the conversation

This article is part 3 of a 3 part series. Click here for the full series. If perception is reality, then it is crucial to measure, fine tune, and measure […]

May 14, 2020August 27, 2020 AttractionPros COVID-19, Guest Experience
Managing guests' perception of cleanliness

Managing guests’ perceptions of your new procedures

This article is part 2 of a 3 part series. Click here for the full series. We all want to exceed our guests’ expectations and go above and beyond.  When […]

May 13, 2020August 27, 2020 AttractionPros COVID-19, Guest Experience
Now is not the time for radio silence

Now is not the time for radio silence

I don’t know who needs to hear this. Scratch that. I know EXACTLY who needs to hear this. Managers who are afraid to talk to furloughed or laid-off employees Managers […]

May 12, 2020May 13, 2020 AttractionPros COVID-19, Leadership
AP Podcast – Episode 141: Simon Davison talks about creating puzzles, franchising, and staying in your lane

AP Podcast – Episode 141: Simon Davison talks about creating puzzles, franchising, and staying in your lane

Simon Davison is CEO and Founder of Escapology.  Based in Orlando, Escapology creates escape games that offer an amazing experience for families, friends, work colleagues or any group of people seeking […]

May 12, 2020February 5, 2021 AttractionPros COVID-19, Entrepreneurship, Leadership, Podcast
Regaining guests' trust and confidence

Regaining guests’ trust and confidence

This article is part 1 of a 3 part series. Click here for the full series. The attractions industry has an uphill battle when it comes to regaining consumer confidence […]

May 11, 2020August 27, 2020 AttractionPros COVID-19, Guest Experience, Social Media
Operator's Guide How to Answer Difficult Questions

Operator’s Guide: How to Answer Difficult Questions

Kevin Williams, from KWP, a immersive out-of-home entertainment consultancy, in collaboration with Jeff Chatterton from Checkmate Public Affairs, a specialist in risk and crisis communications, have compiled a simple primer called the […]

May 9, 2020May 13, 2020 AttractionPros COVID-19, Service Recovery
Life with a Canine Guides us Through the Re-Onboarding Process

Life with a Canine Guides us Through the Re-Onboarding Process

I’ve had and trained dogs before, and I’ve on-boarded people before, but never have these two concepts collided SO HARD as they have in the last month. Meet Otis, a […]

May 4, 2020May 13, 2020 AttractionPros COVID-19, Leadership
Cleanliness: No Longer Innocent until Proven Guilty

Cleanliness: No Longer Innocent until Proven Guilty

When guests visit an attraction, whether it is a theme park, zoo, museum, aquarium, or family entertainment center, they have a certain list of expectations.  These expectations range from being […]

May 2, 2020August 27, 2020 AttractionPros COVID-19, Social Media
AP Podcast – Episode 139: AttractionsPros LIVE from your kitchen, living room or den!

AP Podcast – Episode 139: AttractionsPros LIVE from your kitchen, living room or den!

Well this was fun! We gathered on Zoom for the first ever AttractionPros LIVE Online! We’ve loved this format in person, so we thought we’d try from a responsible social […]

April 28, 2020February 16, 2021 AttractionPros AttractionPros LIVE!, COVID-19, Podcast

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AttractionProsAttractionPros@AttractionPros·
42m

#AttractionPros Podcast - Episode 181: AttractionPros Interns talk about networking, staying connected, and new career paths
http://ow.ly/QRTg50DH7B0

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AttractionProsAttractionPros@AttractionPros·
1h

UPCOMING WEBINAR:
State of the Industry: The Power of Associations
March 9th at 2pm EST

Featuring panelists from @IAAPAHQ, @IATP_Trampoline, @NEAAPA1, @FLattractions, @visitwaterparks

Register today!
http://attractionpros.com/association-webinar/

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AttractionProsAttractionPros@AttractionPros·
28 Feb

“It’s really important not to apply for jobs for the sake of applying for jobs, but to look at how this particular job will help me in my future and how can it relate my skills back to the industry I want to go into.”
http://ow.ly/QRTg50DH7B0

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AttractionProsAttractionPros@AttractionPros·
27 Feb

“Trying to figure out where I fit that will help me find those skills that will transfer to themed entertainment is really important.”
http://ow.ly/QRTg50DH7B0

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AttractionProsAttractionPros@AttractionPros·
26 Feb

We are very excited that Matt Johnson from @FLattractions will be a panelist on our upcoming webinar, "State of the Industry: The Power of Associations" on March 9th at 2pm EST.

We look forward to seeing you there!
http://ow.ly/ewk050DKbYs

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