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Category: COVID-19

Managing guests' perception of cleanliness

Managing guests’ perceptions of your new procedures

This article is part 2 of a 3 part series. Click here for the full series. We all want to exceed our guests’ expectations and go above and beyond.  When […]

May 13, 2020August 27, 2020 AttractionPros COVID-19, Guest Experience
Now is not the time for radio silence

Now is not the time for radio silence

I don’t know who needs to hear this. Scratch that. I know EXACTLY who needs to hear this. Managers who are afraid to talk to furloughed or laid-off employees Managers […]

May 12, 2020May 13, 2020 AttractionPros COVID-19, Leadership
AP Podcast – Episode 141: Simon Davison talks about creating puzzles, franchising, and staying in your lane

AP Podcast – Episode 141: Simon Davison talks about creating puzzles, franchising, and staying in your lane

Simon Davison is CEO and Founder of Escapology.  Based in Orlando, Escapology creates escape games that offer an amazing experience for families, friends, work colleagues or any group of people seeking […]

May 12, 2020March 19, 2021 AttractionPros COVID-19, Entrepreneurship, Leadership, Podcast
Regaining guests' trust and confidence

Regaining guests’ trust and confidence

This article is part 1 of a 3 part series. Click here for the full series. The attractions industry has an uphill battle when it comes to regaining consumer confidence […]

May 11, 2020July 28, 2022 AttractionPros COVID-19, Guest Experience, Social Media
Operator's Guide How to Answer Difficult Questions

Operator’s Guide: How to Answer Difficult Questions

Kevin Williams, from KWP, a immersive out-of-home entertainment consultancy, in collaboration with Jeff Chatterton from Checkmate Public Affairs, a specialist in risk and crisis communications, have compiled a simple primer called the […]

May 9, 2020May 13, 2020 AttractionPros COVID-19, Service Recovery
Life with a Canine Guides us Through the Re-Onboarding Process

Life with a Canine Guides us Through the Re-Onboarding Process

I’ve had and trained dogs before, and I’ve on-boarded people before, but never have these two concepts collided SO HARD as they have in the last month. Meet Otis, a […]

May 4, 2020May 13, 2020 AttractionPros COVID-19, Leadership
Cleanliness: No Longer Innocent until Proven Guilty

Cleanliness: No Longer Innocent until Proven Guilty

When guests visit an attraction, whether it is a theme park, zoo, museum, aquarium, or family entertainment center, they have a certain list of expectations.  These expectations range from being […]

May 2, 2020July 28, 2022 AttractionPros COVID-19, Social Media
AP Podcast – Episode 139: AttractionsPros LIVE from your kitchen, living room or den!

AP Podcast – Episode 139: AttractionsPros LIVE from your kitchen, living room or den!

Well this was fun! We gathered on Zoom for the first ever AttractionPros LIVE Online! We’ve loved this format in person, so we thought we’d try from a responsible social […]

April 28, 2020March 19, 2021 AttractionPros AttractionPros LIVE!, COVID-19, Podcast
Priorities for Entertainment Operators Post-Lockdown

Operators Guide: Priorities for Entertainment Operators Post-Lockdown

Immersive Out-of-Home Entertainment specialist, Kevin Williams of KWP, applies recent research and industry developments towards creating the first in an informative guide to the key issues that will shape the […]

April 22, 2020June 25, 2020 AttractionPros COVID-19

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