Category: Crisis Management
Operators Guide: Amusement Support Primer #3
This is third in the series of guides to operators of amusement and attractions venues, in the changing landscape #AfterLockdown. For the first two articles in this series, see: Priorities […]
AP Podcast – Episode 142: Matt Johnson talks about combining science and history, leading a non-profit and 3rd grade virus factories
Matt Johnson is the Executive Director of IMAG History & Science Center, a hands-on science and aquarium museum in Fort Myers, Florida. Matt is also on his second term as […]
Using Guest Experience to Get Through this Madness: A 3-Part Series
We have a lot of unknowns ahead of us. No one is a post-COVID expert, and the story continues to evolve, seemingly on a daily basis. While we are all […]
Bring your guests into the conversation
This article is part 3 of a 3 part series. Click here for the full series. If perception is reality, then it is crucial to measure, fine tune, and measure […]
Managing guests’ perceptions of your new procedures
This article is part 2 of a 3 part series. Click here for the full series. We all want to exceed our guests’ expectations and go above and beyond. When […]
Now is not the time for radio silence
I don’t know who needs to hear this. Scratch that. I know EXACTLY who needs to hear this. Managers who are afraid to talk to furloughed or laid-off employees Managers […]
AP Podcast – Episode 141: Simon Davison talks about creating puzzles, franchising, and staying in your lane
Simon Davison is CEO and Founder of Escapology. Based in Orlando, Escapology creates escape games that offer an amazing experience for families, friends, work colleagues or any group of people seeking […]
Regaining guests’ trust and confidence
This article is part 1 of a 3 part series. Click here for the full series. The attractions industry has an uphill battle when it comes to regaining consumer confidence […]
Operator’s Guide: How to Answer Difficult Questions
Kevin Williams, from KWP, a immersive out-of-home entertainment consultancy, in collaboration with Jeff Chatterton from Checkmate Public Affairs, a specialist in risk and crisis communications, have compiled a simple primer called the […]