Category: Guest Experience
Episode 344: Jill Raff talks about expectations management, screening for values, and reacting vs. responding
Join your fellow AttractionPros and never miss another update! Jill Raff is the Founder and CEO of the Jill Raff Group, where she helps organizations work from the inside out […]
Episode 339: Matt and Josh talk about premium experiences
Join your fellow AttractionPros and never miss another update! This episode started with a question about what we as an industry might be lacking compared to other industries. It just […]
Episode 336: Matt and Josh talk about getting past the honeymoon phase, using feedback to drive growth, and moving the goalpost
Join your fellow AttractionPros and never miss another update! Recently, Universal Orlando shared additional details about Epic Universe, scheduled to open in 2025. The news of the upcoming park’s opening […]
Episode 333: Dominic Wray talks about micro-businesses, breaking down silos and leaving the island.
Join your fellow AttractionPros and never miss another update! Dominic Wray is Parks Director for Vectis Ventures and he oversees all aspects of the operation for Blackgang Chine on the […]
Episode 332: Steve Thomas talks about lessons from the oil field, guest centricity, and no paper signs
Join your fellow AttractionPros and never miss another update! Steve Thomas is the General Manager at Belmont Park in San Diego, CA. Steve’s background includes working in oil fields in […]
Episode 329 – Jamie Flaherty talks about using technology to impact the guest experience, making feedback-based improvements, and riding the ride
Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate […]
Episode 326 – Matt and Josh talk about the Hospitality Mentality
Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate […]
Episode 321: John Dunlap talks about micro amusement parks, being the exact customer and attractions as a luxury
Calling all thrill makers, fun creators, and AttractionPros! Get ready for the ride of a lifetime at IAAPA Expo 2023 – the global attractions industry’s premier event. Join us in […]
Episode 316: Alessandro Zamperla talks about pure joy, embracing authenticity, and knowing where you’re from
Join your fellow AttractionPros and never miss another update! Calling all thrill makers, fun creators, and AttractionPros! Get ready for the ride of a lifetime at IAAPA Expo 2023 – […]