Category: Guest Experience
Episode 332: Steve Thomas talks about lessons from the oil field, guest centricity, and no paper signs
Join your fellow AttractionPros and never miss another update! Steve Thomas is the General Manager at Belmont Park in San Diego, CA. Steve’s background includes working in oil fields in […]
Episode 329 – Jamie Flaherty talks about using technology to impact the guest experience, making feedback-based improvements, and riding the ride
Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate […]
Episode 326 – Matt and Josh talk about the Hospitality Mentality
Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate […]
Episode 321: John Dunlap talks about micro amusement parks, being the exact customer and attractions as a luxury
Calling all thrill makers, fun creators, and AttractionPros! Get ready for the ride of a lifetime at IAAPA Expo 2023 – the global attractions industry’s premier event. Join us in […]
Episode 316: Alessandro Zamperla talks about pure joy, embracing authenticity, and knowing where you’re from
Join your fellow AttractionPros and never miss another update! Calling all thrill makers, fun creators, and AttractionPros! Get ready for the ride of a lifetime at IAAPA Expo 2023 – […]
Episode 313: Jonathan Benjamin talks about immersive illusions, learning from employees, and adapting to multiple cultures
Join your fellow AttractionPros and never miss another update! Jonathan “JB” Benjamin is the Chief Executive Officer of Museum of Illusions, an edutainment museum concept bringing guests into a fascinating […]
Episode 311: Matt and Josh talk about what matters – Lessons from CNC23
Join your fellow AttractionPros and never miss another update! Coaster Nerd Con, or CNC23, took place from July 6-14, 2023. This is the annual trek where Matt and two friends […]
Episode 309: Sondra Shannon talks about making heroes out of operators, guest-driven transactions, and building an inspirational culture
Join your fellow AttractionPros and never miss another update! Sondra Shannon is the CEO of Gatemaster Technology, one of the leading ticketing solutions for the attractions industry. Sondra’s career in […]
Episode 303: Josh and Matt talk about cultivating experts, using your awareness of the guest and how to find answers
Join your fellow AttractionPros and never miss another update! There is a lot of talk these days about guests having autonomy and agency to create and curate their own experiences […]