Category: Guest Experience
AP Podcast – Episode 157: Josh and Matt discuss 7 ways to get the most out of your guest feedback
Every attraction gets feedback. The question is… what do you do with it? In this episode, Josh and Matt discuss 7 ways to get the most out of your guest […]
AP Podcast – Episode 156: De-escalation techniques to help your employees, your guests and your business
The landscape of guest behavior has changed. Due to your new policies, some of your guests feel emboldened to question your rules, putting your team members in uncomfortable situations when […]
AP Podcast – Episode 149: Steve Brown talks about virtual queuing, trustability and the #1 objection people have of going to theme park
Steve Brown is CEO of accesso Technology Group who understands that technology is a critical component to their clients’ success and the happiness of their guests. Steve didn’t start out at […]
AP Podcast – Episode 147: Matt and Josh talk about business during and after COVID, how to integrate new guest experience initiatives and why leaders need to offer more compassion ever before
We’ve all been impacted by the COVID-19 pandemic – there is no escaping it. In this episode, Josh and Matt explore how their businesses have changed, what changes they see […]
AP Podcast – Episode 144: Luke Finn talks about priorities, not biting off more than you can chew and improving the guest experience through tech
Luke Finn is the Founder and CEO of Roller, a tech company providing “all-in-one software for attractions, entertainment and leisure venues.” In this episode, Luke opens up about Roller’s beginnings […]
AP Podcast – Episode 143: Dennis Moseley-Williams talks about experiences, transformation and signing books he didn’t write
Dennis Moseley-Williams is a force of nature. His mission is to “inspire people to innovate and implement meaningful and lasting change in their life and business.” If you don’t find […]
Using Guest Experience to Get Through this Madness: A 3-Part Series
We have a lot of unknowns ahead of us. No one is a post-COVID expert, and the story continues to evolve, seemingly on a daily basis. While we are all […]
Bring your guests into the conversation
This article is part 3 of a 3 part series. Click here for the full series. If perception is reality, then it is crucial to measure, fine tune, and measure […]
Managing guests’ perceptions of your new procedures
This article is part 2 of a 3 part series. Click here for the full series. We all want to exceed our guests’ expectations and go above and beyond. When […]