Category: Guest Experience
Episode 302: Professional lessons from leisure travel
Join your fellow AttractionPros and never miss another update! Traveling for leisure can be rejuvenating, relaxing, educational, and an opportunity to disconnect from the real world for a short time. […]
Episode 301: Peter van der Schans talks about selling emotions, up and coming markets and supporting young professionals.
Join your fellow AttractionPros and never miss another update! Peter van der Schans is the Executive Director & Vice President IAAPA EMEA, which represents IAAPA member interests in Europe, the […]
Episode 297 – Dr. Mike Adkesson talks about learning while having fun, conservation beyond the zoo and animals being happy
Join your fellow AttractionPros and never miss another update! Dr. Mike Adkesson is the Chief Executive Officer at the Brookfield Zoo. As a veterinarian by trade, Mike has always had […]
Episode 293 – Jeff Fromm talks about generational mindsets, moments that matter and knowing your editorial authority
Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the Kennedy Space […]
Episode 291: Matt and Josh talk about high expectations and how to exceed them
Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]
Episode 287: Josh and Matt talk about infusing Guest Experience Initiatives into the Employee Lifecycle
Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]
Episode 283: Matt and Josh talk about the evolving role of the frontline team member
Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]
Episode 273: Renato Lenzi talks about using social media correctly, creating memories through emotions, and cohesive experiences across properties
Join your fellow AttractionPros and never miss another update! Renato Lenzi is the Chief Operating Officer of The Dolphin Company, one of the largest operators of marine experiences with locations […]
Episode 272: AttractionPros Live at IAAPA Expo 2022
Join your fellow AttractionPros and never miss another update! “AttractionPros LIVE!” has come back to Orlando! Each year, the International Association of Amusement Parks and Attractions (IAAPA) hosts a trade […]