Category: Guest Experience
Episode 291: Matt and Josh talk about high expectations and how to exceed them
Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]
Episode 287: Josh and Matt talk about infusing Guest Experience Initiatives into the Employee Lifecycle
Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]
Episode 283: Matt and Josh talk about the evolving role of the frontline team member
Join your fellow AttractionPros and never miss another update! This episode is kindly sponsored by Attractions.io, the guest experience platform behind Merlin Entertainments’, San Diego Zoo’s, and the PGA Championship’s […]
Episode 273: Renato Lenzi talks about using social media correctly, creating memories through emotions, and cohesive experiences across properties
Join your fellow AttractionPros and never miss another update! Renato Lenzi is the Chief Operating Officer of The Dolphin Company, one of the largest operators of marine experiences with locations […]
Episode 272: AttractionPros Live at IAAPA Expo 2022
Join your fellow AttractionPros and never miss another update! “AttractionPros LIVE!” has come back to Orlando! Each year, the International Association of Amusement Parks and Attractions (IAAPA) hosts a trade […]
Episode 271: Robert Morris talks about leading by example, active family fun, and return on capacity
Join your fellow AttractionPros and never miss another update! Robert Morris is the Vice President of Development and Global Operations at Altitude Trampoline Parks, a multi-national chain of trampoline-based family […]
Episode 269 – Emily Cole talks about putting fans first, eliminating friction and making baseball fun
Join your fellow AttractionPros and never miss another update! Emily Cole is the Owner and Director of Fun of the Savannah Bananas, a viral sensation and touring baseball team centered […]
Episode 264 – Sarah Clarke talks about putting your people first, thinking outside the box, and operational leadership
Join your fellow AttractionPros and never miss another update! Sarah Clarke is the Director of Operations at the Gateway Arch in St. Louis, MO. As a native to St. Louis, […]
Episode 262 – TJ Schier talks about performance driving morale, selling a feeling and competitive socializing
TJ Schier is the Chief Operations Officer for BigShots Golf, a tech-driven golf and culinary experience. TJ began his career working for Chuck E. Cheese for 18 years, and left […]