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Category: Resources

Episode 374: Ricky Spicuzza talks about treating every interaction like an interview, keeping history in every decision, and the Potato Patch Fries secret menu

Join your fellow AttractionPros and never miss another update! Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, […]

November 5, 2024November 5, 2024 AttractionPros Food & Beverage, History, Leadership, Podcast

Episode 373: Megan Hartman talks about seeing through the lens of a lifeguard, letting your team have the vision, and being comfortable with the uncomfortable

Join your fellow AttractionPros and never miss another update! Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, […]

October 29, 2024February 4, 2025 AttractionPros Leadership, Podcast, Women of Influence

Episode 370 – Leadership Lessons from an Unexpected Source

Join your fellow AttractionPros and never miss another update! Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, […]

October 8, 2024October 8, 2024 AttractionPros Leadership, Podcast

Neil Dwyer talks about designing through the operator’s perspective, effective service recovery, and no challenge is unsolvable

Join your fellow AttractionPros and never miss another update! Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, […]

August 13, 2024August 13, 2024 AttractionPros Attractions Operations, Podcast, Service Recovery

Episode 359 – Lessons from CNC24

Join your fellow AttractionPros and never miss another update! It’s time to talk about CNC24!  Every year, Matt and his friends hold “Coaster Nerd Con,” where they visit multiple theme […]

July 23, 2024July 23, 2024 AttractionPros Guest Experience, Podcast

Episode 358 – Minisode – The Cost of Not Recovering

Join your fellow AttractionPros and never miss another update! This minisode delves into a scenario where a guest misunderstood the online ticketing process for an attraction. Josh brings up the […]

July 16, 2024July 16, 2024 AttractionPros Podcast, Service Recovery

Episode 357 – Justin Rink talks about the View Boston experience, entrepreneurial leadership, and the importance of starting with people

Join your fellow AttractionPros and never miss another update! Justin Rink is the General Manager of View Boston, a newly opened observation deck in Boston’s Prudential Center. With a background […]

July 9, 2024July 9, 2024 AttractionPros Leadership, Podcast

Episode 355 – Mike Rotondo talks about the balance of art and process, avoiding brand creep, and pushing for what’s possible

Join your fellow AttractionPros and never miss another update! Mike Rotondo is the CEO of Altitude Trampoline Parks. With a background in various franchise industries, including Tropical Smoothie and Edible […]

June 25, 2024June 25, 2024 AttractionPros Business Strategy, Leadership, Podcast

Episode 353 – Mike Lusky talks about embracing history, shifting culture, and the importance of mentors

Join your fellow AttractionPros and never miss another update! Mike Lusky is the Group General Manager of Adventureland Resort, Altoona, IA. With over three decades in the attractions industry, his […]

June 11, 2024June 11, 2024 AttractionPros Company Culture, History, Leadership, Podcast

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