Category: All Articles
3 Reasons Your Guests Aren’t Buying (and none are price)
While you’re enjoying this article, check out Episode 81 of the AttractionPros Podcast where we discuss this same topic. I have always observed that guests will pay a premium dollar […]
Eliminate “Let me get the manager” in 3 steps
I recently spoke at a conference on the topic of guest experience. During my presentation, I briefly touched on how service recovery can be so effective that guests who complain […]
12 Amazing Things Delta did During an Unusual Travel Experience
To list to the podcast that accompanies this article, click here. After a recent visit to a client to facilitate a Guest Experience Workshop, my trip home on January 21st […]
Be the first to offer compensation
Being on the receiving end of a service failure is never enjoyable. For me, though, I always use it as an opportunity to gauge the organization’s response on how effective […]
30 Ways to Improve Your Attraction’s Guest Experience
Download our free e-book! This guide is full of quick tips, fuel for your shift meetings, and service culture necessities that are crucial to the success of any attraction. We […]