Category: Leadership
AP Podcast – Episode 160: Ike Kwon talks about community, diversity and creating decision makers at all levels of the organization
Ike Kwon is the Chief Operating Officer and Head of Government Affairs at the California Academy of Sciences. While Ike’s facility was still closed at the time of this recording […]
AP Podcast – Episode 156: De-escalation techniques to help your employees, your guests and your business
The landscape of guest behavior has changed. Due to your new policies, some of your guests feel emboldened to question your rules, putting your team members in uncomfortable situations when […]
Karens and Millennials and Difficult People, oh my.
Most of you know that I despise the term Millennial. I’m also starting to REALLY dislike the term “Karen” – and mostly for the same reasons. Both terms are stereotypical, […]
AP Podcast – Episode 154: Jeff Vierkant talks about traditions, finding the right community and minimizing waste
Jeff Vierkant is the CEO of Historic Arnolds Park, Inc. in Northwest Iowa. Jeff oversees an amazing collection of attractions that have been serving the families of the Okoboji region […]
AP Podcast – Episode 153: Josh and Matt share highlights from the Lessons from Executives e-book
We asked 25 attractions executives these questions: When did you realize the pandemic was going to drastically impact your business and what were some of the first actions you took? […]
Don’t spill the message
Your boss just gave you a critical piece of information that you need to relay to your teams. As you leave her office, you feel like you understand the directive […]
Don’t wait for HR
I used to work in HR. I liked working in HR. I know most of the people who dedicate their lives to HR are caring individuals trying to help their […]
“This a problem that pizza can’t solve”
Someone actually said that. “This is a problem that pizza can’t solve.” Woah. How did this come about? A few days ago I had a conversation with a good friend […]
AP Podcast – Episode 147: Matt and Josh talk about business during and after COVID, how to integrate new guest experience initiatives and why leaders need to offer more compassion ever before
We’ve all been impacted by the COVID-19 pandemic – there is no escaping it. In this episode, Josh and Matt explore how their businesses have changed, what changes they see […]