Retail

Latest episodes on Retail from the AttractionPros Podcast.

EP 428

11.18.25

Water Parks

Episode 428: Evan Barnett talks about cold, hard leadership, being unoffendable, and doing the basics really well

Episode 427: Nathan Caldwell talks about Empowering Kindness, developing leaders and beating the calendar

Theme & Amusement Parks

Episode 426: Phil Royle talks about being brick-centric, fantastical escapism, and teaching everything you can

Episode 423: Faisal Mirza talks about the oohs and aahs, being cost effective vs better and it’s okay to be nice

Family Entertainment Centers

Episode 422: Gina Elliott and Jason Haycock talk about digital training transformation, immersive employee experience and investing in your team

Episode 418: Coen Bertens talks about starting with people, shifting culture and creating one fan a day

Episode 417: The C.O.A.C.H. Leadership Coaching Model Minisode

Episode 416: Connecting Employees to the Mission Minisode

Episode 414: Lessons from Coaster Nerd Con 2025

Episode 413: Olly Morgan talks about persistence over scale, staying true to the culture, and adapting the operations to the technology

Episode 412: Mark Shaw talks about CX vs customer service, the ACE framework and recognition isn’t rocket science

Episode 411: Jeremy Hauwelaert talks about the Jungle Island experience, everything is marketing, and taking chances on employees

Episode 410: Michael Floyd talks about starting with respect, connecting employees to the mission, and lessons from being a touring musician

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