Guest Loyalty

Latest episodes on Guest Loyalty from the AttractionPros Podcast.

EP 428

11.18.25

Water Parks

Episode 428: Evan Barnett talks about cold, hard leadership, being unoffendable, and doing the basics really well

Episode 423: Faisal Mirza talks about the oohs and aahs, being cost effective vs better and it’s okay to be nice

Episode 419: 10 GX Observations of 2025

Episode 418: Coen Bertens talks about starting with people, shifting culture and creating one fan a day

Episode 414: Lessons from Coaster Nerd Con 2025

Episode 404: Automated surveys minisode

Episode 403: Increasing dwell time minisode

Episode 402: Service culture beyond training minisode

Episode 400: Josh and Matt explore some amazing quotes from the first 399 episodes

Zoos & Aquariums

Episode 390: Shawn Whitman talks about saying yes to everything, exercising guest experience muscles, and looking through the lens of the guest

Episode 385: Kyle Allison talks about haircuts and hospitality, overcoming staffing challenges, and serving the community

Episode 379: David Rosenberg talks about next-level hospitality, trends in sustainability, and a frictionless visitor experience

Episode 359 – Lessons from CNC24

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