AP Podcast – Episode 51: Matt and Josh provide the over/under on over promising & under delivering

// 08.21.18

Guest Experience & Hospitality

To get people to visit your facility, you have to tell a compelling story. But what happens when that compelling story doesn’t match the delivered experience?

Matt and Josh discuss a real-life situation where some overblown promises turned out to be too good to be true. Oh, and what to do about it ITHO (in their humble opinion).

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