Clint Novak from the In The Loop Podcast (https://inthelooppodcast.com/) and Central Park Funland (http://centralparkfunland.com/) in Fredricksburg, VA, tells us about how he became a park enthusiest, his best advice for […]
In this episode, Matt poses a question to Josh about a recent customer service experience… and a very interesting conversation ensues.
Remember what it was like before social media, that if someone had a complaint, they had to call you up and tell you directly? And if they were to tell […]
This article is being crafted from 30,000 feet up, somewhere between Chicago and New York City on a United flight. I’m heading to New York for a family wedding, and […]
Complaint resolution and service recovery aren’t just about what you’re giving the guest, but also how you’re delivering it to them. The most effective method for communicating service recovery is […]