In this episode, Matt and Josh discuss: -The Last Jedi (no spoilers) -Ideas for improving guest experience and leadership acumen in 2018 -Using the SMARTER model to achieve goals -Their […]
In a rebroadcast of her #3Questions episode, JJ Leissing, Director of Visitor Experience at the Orlando Science Center talks about goals, the relevance of museums and science centers and more! […]
Clint Novak from the In The Loop Podcast (https://inthelooppodcast.com/) and Central Park Funland (http://centralparkfunland.com/) in Fredricksburg, VA, tells us about how he became a park enthusiest, his best advice for […]
In this episode, Matt poses a question to Josh about a recent customer service experience… and a very interesting conversation ensues.
Remember what it was like before social media, that if someone had a complaint, they had to call you up and tell you directly? And if they were to tell […]